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At the same time, one of your agents will be able to answer the chat from the Live Chat application. You also need to have Administrator privileges on your fan page.

After a while, you will have a real goldmine of feedback and ideas from customers.By creating a playbook that goes over the most common situations and ways to handle them, you can ensure that all your customers receive the same, high level of service no matter which channel they pick.Customers contacting you via Facebook can be a great source of feedback.That can get a bit tricky with the cumbersome Facebook interface that simply is not suited to creating good customer service.However, you can get around that by using Live Chat on your Facebook Fan Page.

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