Siks borno 89 kom
There is, of course, no magical formula to calculate how much value each stakeholder should receive from the company.It is a dynamic process that evolves with the competitive marketplace. It is the function of company leadership to develop solutions that continually work for the common good.For example: In addition to the many thousands of small donations each Whole Foods store makes each year, we also hold five 5% Days throughout the year.On those days, we donate 5 percent of a store's total sales to a nonprofit organization.To donate time and capital to philanthropy, they will argue, is to steal from the investors.After all, the corporation's assets legally belong to the investors, don't they?
It is the entrepreneurs who set the company strategy and who negotiate the terms of trade with all of the voluntarily cooperating stakeholders--including the investors. Our policy has therefore been in place for over 20 years, and it predates our IPO by seven years.
In the customer-centered business, customer happiness is an end in itself, and will be pursued with greater interest, passion, and empathy than the profit-centered business is capable of. At Whole Foods, we measure our success by how much value we can create for all six of our most important stakeholders: customers, team members (employees), investors, vendors, communities, and the environment.
Our philosophy is graphically represented in the opposite column.
Many thinking people will readily accept my arguments that caring about customers and employees is good business.
But they might draw the line at believing a company has any responsibility to its community and environment.